By placing an Order for Products through the Service, you warrant that you are legally capable of entering into binding contracts.

By placing an order, you confirm that you are at least 18 years old and legally able to enter into this agreement.

You are responsible for providing accurate billing information and a valid email address.

Prices are shown in US dollars (USD) unless otherwise stated. The total amount payable, including applicable taxes and charges collected by us, is displayed before payment. Your bank or payment provider may apply currency conversion fees.

Additional offers and order bumps are optional. Only products and services you select and purchase are included in your order.

Our digital products are delivered electronically. No physical items will be shipped.

After successful payment, access instructions or download links are normally provided immediately, unless the offer states a different delivery schedule. Please check your spam or junk folder if an expected email does not arrive.

The content, delivery schedule, and access period are those stated in the offer you purchase. Purchasing one product does not automatically include other products, private support, or future standalone releases.

You need an internet connection, a compatible device and browser, and a valid email address. Additional technical requirements, where applicable, will be stated in the product description.

Please contact mail@vanessaprotocol.com if you experience a delivery or access problem.

Sales of digital products are final once delivery has begun. We do not offer voluntary refunds, returns, or cancellations for change of mind after that point.

Where a statutory withdrawal right applies such as in Norway, consumers generally have 14 days from entering into the agreement to withdraw. For digital content supplied without a physical medium, this right ends once delivery begins only when you have expressly consented in advance to delivery beginning during the withdrawal period, acknowledged that you thereby lose your withdrawal right, and received the required confirmation.

This consent is requested separately at checkout and confirmed electronically. Acceptance of these Terms & Conditions alone does not replace that consent.

This policy does not limit mandatory consumer rights, including remedies for content that is defective, not delivered, or materially different from its description.

For a complaint or withdrawal request where applicable, contact mail@vanessaprotocol.com.

Our products and community discussions provide knowledge-based educational guidance.

They do not provide individual medical consultations, diagnoses, prescriptions, or personalised treatment plans. Purchasing a product or participating in a community does not establish a clinician–patient relationship.

Do not start, stop, or change medication or treatment based solely on this educational content. Individual treatment decisions should be discussed with an appropriately qualified healthcare professional.

No particular health outcome is guaranteed. Personal experiences and testimonials do not promise that others will obtain the same results.

Paid Facebook group support is included only when expressly stated in the offer you purchase.

The sales page and checkout specify the membership period, price, included support, and any renewal terms. Access may require a Facebook account and manual approval after purchase verification. Joining instructions are provided electronically.

Members may ask questions related to the group’s educational focus and receive knowledge-based educational guidance from Vanessa Raphael. Questions are answered as her schedule allows, without guaranteed response days or times.

Group membership does not include private coaching, individual medical consultations, prescriptions, personalised treatment plans, or emergency support.

A fixed-term, one-time purchase does not authorise automatic renewal charges. Recurring billing requires your separate agreement to the subscription terms.

For a monthly subscription, you may cancel future renewals before the next billing date using the instructions provided or by contacting mail@vanessaprotocol.com. Access continues until the end of the paid period, subject to applicable withdrawal rights.

Group support is an ongoing service. The rules concerning loss of withdrawal rights for digital content do not automatically apply to this service. Where applicable, if you expressly request support to begin during the withdrawal period and then withdraw, a proportionate charge for support already provided may apply in accordance with law

Members must treat others respectfully, protect member privacy, and keep discussions relevant.

Do not share screenshots, personal stories, or identifying information from a private group outside it without permission.

Harassment, advertising, unsolicited promotions, and prescribing or coaching other members on medication or dosages are not permitted. Sharing personal experiences is welcome when clearly presented as personal experience.

Serious or repeated breaches may lead to suspension or removal. Where appropriate, we will explain the concern and provide an opportunity to address it. Any removal and payment consequences remain subject to applicable consumer law.

Facebook is a third-party platform with its own terms. If platform problems materially affect delivery of paid support, contact us so that we can address the issue and any applicable remedies.